Our promise to you
Why Trust Reel to Reel Video?
Preserving Precious Family Memories Since 1981.
Dedicated Tech Accountability. No Assembly Lines.
The moment your media arrives at our facility, it is carefully unboxed and assigned to a dedicated accountable technician.
You will receive an immediate confirmation that your box is safe inside our lab. Throughout the entire digital mastering and preservation process, you have a direct line to the person handling your media. You can communicate with your specialist at any time via text, email, or phone.
Is it safe to ship your irreplaceable family media?
Yes, 100% safe.
Our secure intake infrastructure relies on a highly regulated transit network.
We exclusively utilize advanced point-to-point tracking logistics. Every stage of your shipment's journey is scanned, logged, and monitored through a continuous chain of custody. In the highly unlikely event of a carrier misroute, real-time network tracking ensures that the exact location of your parcel is known and isolated instantly.
From your doorstep to our laboratory vault, your media is monitored.
For families seeking absolute permanence beyond digital files and hard drives—which can degrade or fail over time—we offer our stone-carved Forever Disc.
Ready to get started? It's easy:
Call or text our direct line at 800-824-1784 to be assigned a dedicated customer service specialist who will be available to communicate with you throughout the process. You can also email us at reeltoreelvideo@gmail.com though calling or texting is recommended for the fastest service.
We Don’t Just Copy Tapes. We Deliver a Complete Preservation Ecosystem.
Mass-production factories copy your memories to a cheap USB or low-resolution cloud link and send you on your way. We believe true preservation requires a three-tier approach to ensure your history is accessible, stunning, and permanently protected:
- 1. The Portable USB Drive: A universal, high-bitrate digital file format ready to plug directly into your Smart TV, computer, or home media server for effortless everyday viewing.
2. The Original, Uncompressed Master Copy: We hand over the raw, uncompressed master data archive. This preserves the absolute maximum amount of original visual data without the digital compression artifacts introduced by standard consumer transfers—giving you a true archival backup for the future.
3. Your Private, Premium Video Portal: You receive access to a private, custom-branded online theater built specifically for your family. Unlike public platforms like YouTube that aggressively compress and degrade video quality to save internet bandwidth, our private network utilizes an elite, high-bitrate streaming pipeline. This preserves the authentic analog warmth, crispness, and shadow detail of your original media, allowing you to stream and share your history in studio-grade quality on any device, anywhere in the world.